HOSPICE PHYSICIAN

Geoffrey Harter, MD

Joined: 2004

Dr. Harter grew up in Bristol, Va., and graduated from UVA Medical School. He completed an ENT residency at the University of Connecticut, followed by a head and neck cancer fellowship at Albany University. He is married with three daughters and five grandsons.

Certified Family Nurse Practitioner

Tonya Robertson, RN, MSN, FNP-BC

Joined: October 2012

“I began my medical career as a CNA in 1988. After graduating with my bachelors in nursing in 1989, I worked in labor and delivery for 18 years.

In 2000, I decided to go back to school to become a nurse practitioner. A week after I registered for classes, my husband was diagnosed with Stage 3 Hodgkin’s Lymphoma. Over the next year he went through chemo, a stem cell transplant and radiation therapy. He remains in remission from his cancer, but continues to struggle with health issues.

It was in graduate school that I discovered my love and passion for the elderly. In 2007, I graduated and became licensed as a family nurse practitioner. My first position was on the joint reconstruction team at Carilion Roanoke Memorial Hospital, eventually transitioning to internal medicine.

I assumed my role here in 2012 and consider it my “God job,” as He led me to the Gentle Shepherd family and it has been a blessing ever since. My love and admiration for the patients who are nearing the end of this life, as well as their families, has blossomed since coming here. I believe that we are brought to hospice to share our love for Christ with everyone we encounter.”

Tonya was born and grew up in Salem, where her children were also raised. She and her husband, Todd, now live in Fincastle. They have two children (Tyler and Tori), a daughter-in-law (Cheyenne), two beautiful granddaughters (Juliet and Aspen) and a dog named Tessie.

Certified Family Nurse Practitioner – Roanoke

Heather Staley, FNP-C

Joined: May 2016

“When I became a nurse, I started working in the hospital setting in cardiac care. Since becoming a nurse practitioner, I have worked in family practice and occupational medicine.

My first experience with hospice was when my mother-in-law passed away in 2009. It was a huge blessing to have knowledgeable healthcare professionals come in and educate the family on the dying process. It was so helpful to have experts help us through that difficult time and tell us what to expect during the different transitions that were coming our way.

In 2016, I unexpectedly met Kim Eckenroth and learned that she had been a hospice nurse for over 20 years at that time. I told her that one day I hoped to work in the hospice or palliative care field. After talking with Kim further, the convinced me that there was no time like the present. I joined Gentle Shepherd within a month! From the very first day, the staff warmly welcomed me into what truly seems like a family.

Hospice is about addressing the spiritual needs of those we serve, as well as the patient’s physical condition. In previous nursing roles, I never felt that it was okay to pray with patients. Here, when they are open to it, we are able to do just that.

Heather lives in Salem with her husband, two children and two dogs that she says are more spoiled than her children! She has found an outlet for her love of gardening as part of a group that started a small community garden at her church, Locust Grove United Methodist. The vision is for it to serve church members, the Boy Scout group that meets there weekly and the surrounding community, as well as to donate produce to the food pantry.

Heather loves to hike and run, even completing the Blue Ridge Marathon in 2017 and 2019. She also enjoys being outside, and growing and arranging flowers.

Certified family Nurse Practitioner – Lynchburg

Cassandra Taylor, RN, MSN, FNP-C

Joined: November 2017

“I have always viewed myself as a nurturing and caring individual. The nursing field has allowed me the opportunity to express this through patient care, staff and community engagement, as well as in my family life.

Hospice care is rewarding because it is an opportunity to provide comfort and support to those confronted with the end of life when compassion is needed the most.”

A highly experienced healthcare professional, Cassandra has been a nurse practitioner more than 20 years. Her role here is to help ensure that our Lynchburg patients who are eligible for hospice services continue to receive the care they need.

A mother of two college-age kids, Cassandra and her husband live in Lynchburg. She loves spending time with her family and her little Yorkie-poo.

Executive Director of Administration

Bonnie Davis

Joined: December 1994, when company was founded

After working in the financial business field for over 10 years, I felt called to something that was more than just a job. I wanted to work for a company that was making a difference in people’s lives by providing for their spiritual needs, not only their medical needs.

When Don and Kim decided to start Gentle Shepherd Hospice, I was given the opportunity to assist them as they established the company. Over 30 years later, I still feel blessed to be a part of a company that has consistently put Christ first and demonstrates this commitment by showing His love and compassion to our patients and their families, as well as the staff and our families.

It has been rewarding and exciting to see how God has worked in our company over the years. There is no place else I would want to be.”

Bonnie has been with us since the beginning and has been instrumental in our founding and our growth. Outside of work she enjoys exercising, reading, crocheting and camping. Her greatest joy is spending time with family – her husband, two sons, their wives and her six grandsons.

Executive Director of Patient Care Services

Carrie Rater

Joined: January 2008

“I set out looking for a practical career where I could work with people in a compassionate way. Initially a business major, I changed to criminal justice and quickly realized neither was for me. My sister was a nurse and encouraged me to give nursing a try. I went all in and I’ve never looked back! As with many areas of my life where I wasn’t exactly sure what I was looking for, God led me to places that I never thought I would be and has blessed me beyond measure.

After several years of shift work as ER nurse, I missed attending church with my family on the weekends and having a “normal” schedule. When I came to Gentle Shepherd Hospice in 2008, I had no idea how much “church” would extend into both my personal and professional life. I asked for one day a week for spiritual development, worship and fellowship, and God gave me seven! Being a part of this ministry and what we do beyond the bedside has changed my life in so many ways. Gentle Shepherd is my second family and I am honored to be a part of this team!”

Carrie and her husband have four kids and six grandkids. She loves spending time with them and making memories. She also enjoys gardening, trying her hand at mini farming, camping and traveling. Her husband has retired from law enforcement and they operate a small business together.

Executive Administrator of Operations

Sasha St. Clair, CMA

Joined: December 2005

“After a few years working in a bank setting, I decided I needed to grow professionally. A close family friend recommended Gentle Shepherd Hospice to me. I came for my interview and immediately knew this is what I was missing in my life.

I started at here as an office assistant. Shortly after starting, I wanted a deeper understanding of all the papers I was seeing and a better perspective on what the clinical staff members were talking about when they called.

So I went back to school and became a certified medical assistant, which has helped broaden my medical knowledge. I enjoy being an integral part of the office and operations, and it helps to understand what the nurses are talking about too!”

Sasha lives in Botetourt with her three girls and their two dogs.

In her spare time, she enjoys exploring new places with friends and family.

Director of Compliance

Stephanie Butler, RN

Joined: March 2009

“I came to Gentle Shepherd after a brief experience with hospice care for my mother. She was so thankful that she could be at home for her last days, enjoying the peaceful sunsets from her porch with no concern about returning to the hospital again.

This really opened my eyes to how many people needlessly die in the hospitals when they could be in a familiar setting at home, receive comfort care and focus on what is truly important to them as they prepare for eternity. Our emphasis on the personal and spiritual aspect of care is what drew me here.”

Stephanie has 38 years of nursing experience. She and her husband have three adult children who all live locally. Stephanie loves to travel with her husband, garden, and bake with sourdough. Her favorite thing is spending time with grandchildren.

Director of Quality Improvement

Pam Moysakis, RN

Joined: May 2012

“There was nothing else I ever wanted to do besides being a nurse, following in the footsteps of my mother and grandmother. I started out in pediatrics and eventually became a staff nurse at South Roanoke Nursing Home where I was the director of nursing for many years.

It was there that I became acquainted with Gentle Shepherd and one of their CNAs, Pam Hinkle, who was persistent in trying to recruit me. But having always worked in facilities, I found hospice scary because the nurses are out there all by themselves. When I retired though, I finally decided to check it out. What I discovered about being a hospice nurse surprised me.

It turns out that my fears were totally unfounded, and my part-time retirement gig has been an awesome job! If I have a question or a challenging case, we have nurse practitioners I can call at any time, as well as other nurses who are more than happy to help. Our patients are grateful to have us there and appreciate everything we do to help them and their loved ones. Being a hospice nurse at Gentle Shepherd is so rewarding!”

Pam is one of our most experienced nurses. In addition to patient care, she also oversees our quality improvement program. Pam lives in Roanoke with her husband, Gus, and two cats. In her spare time she enjoys scrapbooking and visiting her grandkids in Pennsylvania.

Hospice Nurse – Lynchburg

Heather Cook, RN, BSN

Joined: November 2019

My prior work experience was in the NeuroTrauma ICU at Roanoke Memorial and the Medical ICU at Lynchburg General where I was a charge nurse and part of the medical emergency team.

I have always believed that I was meant to work in healthcare and was drawn to hospice because I believe everyone deserves to live their last days here on earth comfortable and with dignity. I strive to be the hands and feet of Christ to patients and families during some of the hardest moments of their lives.

My hope is to bring joy, peace and comfort through the care I provide, even if just by being a listening ear, which so many of us need at times. Gentle Shepherd allows me to live out my faith in my work and that is my favorite thing about being here.

Heather lives in Amherst, VA with her husband, son Levi, daughter Lillian and two dogs, Loki and Luna. She enjoys hiking, spending time with her family and traveling.

Hospice Nurse – Lynchburg

Lory Richardson, RN, BSN

Joined: 2025

“I began my nursing career in 2008 in Fort Myers, Florida, where I was introduced to the world of the Neonatal Intensive Care Unit (NICU). Over the years I worked in several different levels of the III NICUs, the last of which brought me here to Lynchburg. I loved working with the babies and their families, many of whom touched my heart forever.

But as the Lord began to lead me into a new season, I found that would include the opportunity to work with Gentle Shepherd Hospice. My time with our company has brought such a love for this work. I’ve never been part of team like the one we have here – so compassionate and truly sees the value of being the hands and feet of Jesus to those we serve and to each other.”

Lory lives in Lynchburg, VA with her two sons Christian and Caleb. They enjoy going on trips and being outside in the sunshine. She has also been part of Warrior Notes Ministry for several years and hosts a weekly bible study.

Hospice Nurse, Roanoke

Maria Hicks, RA

Joined: 2023

When Maria joined us, she, her husband and young son had just moved here from Maryland to be closer to family. She has a great deal of nursing experience and a heart for working with hospice patients. Initially in a full-time case management role, she now works with us as needed on weekend or sometimes fills in for on call.

Hospice Nurse, Roanoke

Jennifer Jarvis, RN, BHA

Joined: 2024

Jennifer came to us with 20+ years of experience working with the geriatric population and the seriously ill. Before coming to Gentle Shepherd, she was the Director of Nursing for a 315-bed nursing home. She is also a certified rehabilitation registered nurse. We have been delighted to have Jennifer as part of our team!

Jennifer and her husband live in Roanoke. She has six children and two precious grandbabies.

Hospice Nurse – Roanoke

Donna Mitchell, RN

Joined: March 2016

“Shortly after becoming a nurse in 1996, I specialized as a cardiovascular nurse, eventually worked as a travel nurse for several years. When people ask me how I got into hospice, the truth is that hospice got into me! My father was terminally ill at the time and I believe God knew that this change was what I needed to get through that time in my life.

As a hospice nurse, I’m able to spend more time at the bedside, really getting to know patients and families and earning their trust. It’s important that my patients know that if they are uncomfortable in any way, I will stay with them until we work through the problem – whether it is pain, anxiety or a family member struggling to let go.”

Donna initially joined us a case manager. In early 2019, she became our weekend on-call nurse in Roanoke and helps out taking call some weekday nights as well. Donna was recognized as an Outstanding Nurse in Roanoke by Our Health magazine in June of 2019. The honor is well-deserved!

Originally from North Carolina and a long-time resident of East Tennessee, Donna frequently visits her mom (in NC) and daughter, son and granddaughters (in TN). She met her husband, Joe, in 2013 while on a section hike that passed through Catawba, where he owns the Four Pines hostel. They married in 2016.

When not taking care of our patients, Donna spends her time helping Joe with the hostel and tending to their chickens, ducks, dogs and cats. As a seasoned section hiker, so far Donna has completed 1029 miles of the 2200 mile Appalachian Trail. There’s no doubt that she’ll complete it someday!

Hospice Nurse – Lynchburg

Tammy Pollard, RN, BSN, CHPN

Joined: June 2012

“I never dreamed I would become a hospice nurse, but I do believe I was led here to serve. My nursing career began in 1991 as an LPN. A few years later, I began taking college courses, became a RN and then earned my bachelors in nursing. Recently, I was certified in hospice and palliative care nursing.

For the majority of my career, I worked in the medical surgical field and was also an adjunct clinical instructor at Liberty University and Southside Virginia Community College.

In 2012, I felt the need for a change, which led me to the Gentle Shepherd family. There was quite a learning curve. I will always remember my first patients passing. It had quite an impact on me and in that moment, I knew this was where I needed to be.

To be a part of Gentle Shepherd team is an honor. The compassionate care we provide far surpasses the standard level of care. We work lovingly and diligently to allow someone to die with peace and dignity. We pray with and truly care for our fellow team members, just as we do our patients and their families.”

Tammy lives in Lynchburg with her husband, Rick, and two sweet labs, Sammie and Lucy. She is blessed with four grandchildren.

She was recognized as an Outstanding Nurse in Lynchburg by Our Health magazine in June 2019.

In her spare time, Tammy enjoys soapmaking, camping and traveling with her husband.

Hospice Nurse – Lynchburg

Breana (Bree) Rojas, RN

Joined: September 2015

“When I joined Gentle Shepherd, I had two years of nursing experience in home health and a progressive care unit (which treats hospital patients with critical needs that fall between intensive care and those that can be met on a regular floor).

I was drawn to Gentle Shepherd and hospice when I learned that I could combine two things I love: being used by God and meeting the spiritual and physical needs of others.”

Bree and her husband live in Lynchburg with their four daughters. She is thankful and enjoys working part time so she can be actively involved in educating her children. The Rojas family has two very well-loved fur babies, who they enjoy spending time with, in addition to their family and church community.

Hospice Nurse – roanoke

Sarah Stump, RN

Joined: September 2018

“Being a nurse is such a blessing. I really enjoy getting to know my patients and their families, and consider it a privilege to offer them my love, support and encouragement.

Gentle Shepherd is the most uplifting, patient-oriented, caring environment that I have ever had the pleasure to work in. I am so proud to be a part of this team!”

Sarah joined us with three years of nursing experience. She was already somewhat part of the Gentle Shepherd family as her mom, Stephanie Butler, also works with us! It’s great to see the next generation carrying on our legacy of quality patient care.

Sarah lives in Catawba with her husband and three boys and enjoys spending time with family and friends, being outdoors and traveling.

Hospice Nurse – Lynchburg

Becca Thomas, RN, BSN

Joined: 2025

“Coming out of nursing school in 2017, I went straight into working in critical care and worked there for two years before being called into hospice. I then transitioned to being a hospice nurse, which I have been for more than five years in SW and Central VA.

As I child, I felt like I was exposed to “death” frequently. I am from a big family, so whether it was a grandparent, or great aunts and uncles, I was familiar with funerals, which I attended with my mom. Around the age of 10, I lost a friend that I played softball within a tragic accident. It was then that I had a lot of questions about death. Fortunately, many of these questions were answered through my faith in Jesus Christ, as well as the love, support, and encouragement from my parents, grandparents, and other Christian mentors. Even in sickness and death, I could find purpose and hope to keep living, also while sharing that hope with others.

After working for secular hospice companies, I always told myself that if a position opened up with Gentle Shepherd Hospice, I would put my name in the hat and let the Lord work. How awesome is an opportunity to work for a company who shares morals, values, and most importantly, belief in Jesus Christ and the reason for our living! I tell people all the time that being a hospice nurse is a part of my ministry and my contribution to serving others in the community, all for the glory of Him!”

Becca lives in Amherst County with her husband of 10 years, Mason, and two boys, Walker and Stetson. She enjoys spending time her family and serving in the church in the children’s and youth ministries. For leisure, she also enjoys reading, camping, fishing and farming. Her life verse is Romans 8:28 which states “And we know that all things work together for good to them that love God, to those who are called according to His purpose.”

Hospice Nurse – Lynchburg

Cindy Tweedy, RN, BSN

Joined: 2024

“After spending 18 years as a dental hygienist, I decided to go to nursing school. My dream job, at that time, was to work in NICU after both our boys were born prematurely. I landed that dream job as a new grad, and took care of the tiniest humans and their parents for 10 years, and was also a nurse for the neonatal transport team. I began to get burned out with the “hospital rush” and really wanted to be able to work somewhere, where I could more spend time with patients and their families.

The Lord works in mysterious ways, and He opened the door to Gentle Shepherd. Working with Gentle Shepherd is a true blessing. I’m not only able to spend quality time with patients and their families, but I also strive to be the Light Jesus calls us to be towards others. I’ve truly gone from one end of life to the other in my career. As quoted from a sticker I saw, “The end of life deserves as much care and respect as the beginning of life.”

I’m a farmer’s wife to my husband, Scott, and we have two grown boys, Justin and Adam. We live on our working family farm in Rustburg. I love animals and have two spoiled rotten doxies (Lizzy & Henry), horses, cows, chickens and a goat. I love to be outside riding horses, working in the yard, or just sitting on the porch. I also love to draw and paint. One last little fun fact… I’m a cohost for a bluegrass radio show!

Hospice Nurse

Kristin Waskey, RN, BSN

Joined: June 2013

“From the time I was a little girl, I knew I wanted to be a missionary nurse. I didn’t know exactly what that would look like, but I knew my calling in life was to bring the love of Christ into a medical setting.

My first experience with Gentle Shepherd Hospice was in 2004 when I did clinical training there for nursing school. I remember finishing that and thinking that this was my “dream job,” but thinking there was no way I could be a hospice nurse.

Through a variety of life circumstances, I ended up working on an oncology unit and fell in love with all my patients, but particularly the hospice/palliative care patients on the unit. I loved how, although I was there to help them, enriched my life in so many ways. I knew then that God was calling me to hospice.

In August of 2007, I started working for Gentle Shepherd. I am humbled by the chance to care for such wonderful people and I know beyond a shadow of a doubt, this is where God wanted me to be His “missionary nurse” all along. I am thankful for the opportunity He has given me to be His hands and feet in such a wonderful ministry.”

Kristin lives with her husband and children in Bedford, VA. When not working, she homeschools her eight children and cheers them on at their various sporting events. At her church, she is serves in the nursery and sometimes fills in as a pianist. In addition to her family, Kristin loves coffee, a good book and hymns.

Hospice Nurse – Lynchburg

Erica Willoughby, RN, BSN

Joined: 2024

“I actually entered the healthcare field in high school when I became a CNA and worked in a nursing home. I enjoyed it so much that I went on to get my LPN license. For many years, I worked in a medical office setting and realized how much I loved taking care of people. So during this time, I went back to school to get my RN license!

In 2008, I decided to transition to home health and eventually to hospice. I was drawn to hospice because I want to provide care for the seriously ill and give them as much love, support, dignity and peace that I can in their final days.”

Erica was an experienced hospice nurse when she came aboard to be our weekend nurse in the Lynchburg region. We don’t know what we would do without her!

She and her husband have lived in Evington since 2002. She has two nearly grown daughters who she enjoys spending time. Erica also enjoys cooking and loves the beach and camping.

Hospice Nurse – Lynchburg

Lorena Yoder, RN

Joined: July 2023

“Working in healthcare has allowed me the opportunity to be a part of people’s lives on some of their hardest days. Hospice especially provides a very special opportunity to be a part of someone’s journey at the end of life. This is sacred work. Gentle Shepherd was a gift to my own family as they cared for my grandparents. I now hope to give that gift to the families we serve.

Being a part of a Christ-centered organization allows my work to reflect my faith in a way that I haven’t experienced before. That is important to me and I consider it a privilege.”

Lorena came to us with several years of both CNA and prior nursing experience. She lives in Rustburg and enjoys coffee shops, a good chat, traveling, hanging out with family and friends and the kind of hike where you take time to enjoy the beauty around you.

Certified Nursing Assistant – Roanoke

Maryluz Cole, CNA

Joined: September 2017

“My decision to get into nursing was quite personal. I had been working in customer service for some time when my grandmother suddenly and unexpectedly died. I was devastated that I didn’t have a chance to be there for her and became determined to be there for someone else’s grandma.

After taking CNA classes at a local assisted living facility, I started working there, often on the night shift. One night, there were two residents at opposite ends of the hall who were in the process of dying. One had hospice and the other did not. Going back and forth between the two, I was struck by the dramatically different experience the hospice patient had, surrounded by family and attentively cared for. That’s when I became interested in hospice.

Coming to Gentle Shepherd was such a great move for me. I love being able to spend more time with my patients and give them special attention. It feels like what I do really matters now – to the families and to my employer. I thank the Lord every day for bringing me here!”

A New Jersey native with Puerto Rican parents, Maryluz moved to Roanoke in 2008 and became a CNA. She is fluent in Spanish and still has that Jersey girl spunk!

Maryluz lives in Roanoke. She has a son attending Montreat College on a basketball scholarship and a daughter in middle school who is involved in cheer and basketball. She and her daughter are members of the Roanoke Voices community choir led by Steve Henderson, and Maryluz serves in the nursery at Valley Church.

Hospice Nurse, Lynchburg

Mollie Robinson, CNA

Joined: 2024

“When I came to Gentle Shepherd, I had been a CNA for 12 years. I applied for a position there because I wanted a more flexible job. Gentle Shepherd has been that and more! I never imagined working in hospice, but sometimes God has a different plan. Quite often I get asked, “How do you do this kind of work?” The answer to that is I have a deep passion for helping others.”

Mollie lives in Rustburg with her husband and two kids, as well as a couple dogs named Zena and King. She stays quite busy as her children are active in football, volleyball and soccer. Mollie enjoys cooking, kayaking and pretty much anything outdoors.

Certified Nursing Assistant – Roanoke

Pam Hinkle, CNA

Joined: March 2007

“When someone asks me why I became a nurse, I sometimes hesitate to answer because it just doesn’t reflect how I really feel about the work I do. What started as just a job quickly became a calling. I love being a care provider. And in hindsight, I can see that it was God’s plan for me all along.

When my kids got older and I started thinking about going to work, a billboard advertising CNA classes caught my interest. Someone who should have been supportive told me they didn’t believe I could do it and that was just the motivation I needed! Not only did I become a CNA, I have found the work far more rewarding than I ever imagined.

I have been providing care as part of the Gentle Shepherd and Eckenroth extended family since 1980, and am incredibly grateful for the opportunity to serve the Lord with this wonderful group of people.”

A highly experienced member of our staff, Pam has close to 40 years of experience. We were so pleased when she received the Oakey’s Hospice Caregiver award in March of 2018.

Perhaps the best way to introduce Pam comes from a letter we received from the husband of one of her patients after the passing of his wife. He singled Pam out as having earned their “highest admiration and respect” and said her “genuine concern and compassion were exemplary.” He added that she was “one of the few people he had met who sacrificed so much of their time, effort and dedication for the welfare of many.” We couldn’t agree more!

Pam has three grown children. When she’s not taking care of her patients, you can find her rescuing animals and raising chickens at her little homestead on a mountain in Bedford County.

Certified Nursing Assistant – Lynchburg

Kelly Smith, CNA

Joined: February 2023

“Through my previous CNA experience spanning various departments in the hospital, I developed a passion for assisting others that eventually led me to hospice care. My continued professional journey at General Shepherd holds immense significance for me.”

Kelly came to Gentle Shepherd with eight years of experience. She lives in Forest, VA, and is happily married to her husband, Ryan. They are blessed with three wonderful children — Haleigh, Allie and Caleb. Apart from relishing every moment with her family, she finds joy in the art of decorating.

Certified Nursing Assistant – Lynchburg

Gwen Mosebrook, CNA

Joined: April 2011

“I have been a CNA since 1995 and held several jobs that were good learning experiences, but they never seemed to be perfect for me. So eventually I went back to college and obtained an associate degree in medical assisting.

I crossed Gentle Shepherd’s path during a personal situation many years ago. I had the opportunity then to work here, but I wasn’t ready at the time. Years later, in 2011, once again a friend led me to Gentle Shepherd.

I have always been a believer and had a church family, but I am usually behind the scenes when it comes to publicly demonstrating my faith. I believe this is one of the reasons God brought me to Gentle Shepherd. I think He was nudging me to grow spiritually and that has certainly happened here!

I have had many fulfilling jobs in the past, but they didn’t bless me with such unique and rewarding experiences as helping others at a time when they needed it most. Through my day-to-day work with a Christ-centered company, my heart has been opened to really show the love of Jesus to all those I am privileged to meet.

Gwen lives in the beautiful countryside of Campbell County with her husband Bruce and son Stephen, age 16. Her oldest son, Colton, currently resides in Texas with family. She likes to spend her spare time with family and friends, relaxing at cookouts. Gwen also enjoys being an active member of her church.

Certified Nursing Assistant – Roanoke

Tracy Ritter, CNA, CHPN

Joined: November 2013

“I had been working as a CNA in home care when my father-in-law became sick. That was my introduction to hospice. When I saw how they cared for patients and their families, I knew this was what I wanted to do.

At the time, I had just moved to Virginia and was unfamiliar with hospices in the area. Originally, I contacted a competitor first, before calling Gentle Shepherd. It is such a blessing that I ended up here! I appreciate being able to freely express my faith and love with patients.

I have also witnessed amazing things that Don and Kim do as business owners and how humble they are when serving patients, whether it’s making them soup or shoveling their sidewalks. And they treat their employees just as well.

My favorite thing about working here is that it feels like a family. We all work well together, supporting and helping each other out. At team meetings, we even pray together for our patients and their families and the ongoing staff prayer list helps keep us close.”

Tracy lives with her husband in southwest Roanoke County. She has four college-age kids, two of whom are currently serving on missions in Central and South America.

Travel is a big part of the Ritter family’s life – from taking missions trips to visiting extended family living in various parts of the country.

Tracy stays busy with another part-time job at the Roanoke airport and when not working, you might find her volunteering with a kid’s mountain biking team sponsored by Just The Right Gears or working with the youth at her church.

Social Worker – Roanoke

Teresa Brown

Joined: January 2026

“Although I’ve always been a person of few words, I knew at an early age that I was meant to be a Social Worker. The idea of speaking up for those that seemingly had no voice appealed to me greatly. As I pushed past being that shy and quiet person, God gave me the words I didn’t have on my own.

Nearly 31 years later, I’ve worked with special needs adults, teaching them independence and life skills, and as a foster care Investigator and recruiter, helping families to become self-sufficient and locating and placing children in forever homes. Nine years ago, I became a Social Worker in a hospital setting and will be forever grateful to my employer for teaching me so much about the medical side of Social Work.

The Lord eventually called me to Gentle Shepherd and as always God’s timing was just perfect. Some years ago, my mother was placed in hospice services and the care she received was phenomenal. When I look back on my life, God was perfectly weaving the plans he had for me and guiding me all along. What a blessing it is to minister to families in this way. And in turn, they are the ones who really bless me.”

Teresa lives in Roanoke with her loving husband of 25 years, Derrick, and her chocolate lab, Foxie Brown. Teresa enjoys singing, attending church services and functions, and spending a lot of time with her siblings and their families, whom she also considers her best friends.

Teresa is a proud member of New Life Christian Ministries in Roanoke, where she enjoys serving in various ministries and interacting with her church family whom she loves dearly.

Social Worker – Lynchburg

Emma Moisa

Joined: 2024

“When I started college in 2014, I was set on being a nurse. Then when I started anatomy and physiology, I quickly learned that I did not have the stomach for nursing even though I had the heart. About this time, I was introduced to social work.

I graduated with my bachelors in social work in 2018 from Liberty University. Initially, I worked primarily with teenagers before feeling led to transition to hospice patients in 2021. Joining the Gentle Shepherd team has been such a blessing in so many ways. Being able to spend time with our patients and their families and spread the love of Christ is something that I love. Our team is so unified and hard-working and I am blessed to be a part of it.”

Emma lives in Bedford, VA with her husband, two children and various animals. Emma loves spending time baking, gardening and camping with her family.

Hospice Chaplain – Lynchburg

Bob Leek

Joined: June 2023

“After many years of service as a pastor, Marine Corps (veteran), law enforcement (retired), and as a missionary, my wife and I moved to Lynchburg to be with our children. So, I asked, “Lord, what is next?” While listening for His response, I received a text from the CEO (Leana) of Gentle Shepherd asking if I would be interested in joining the team as a chaplain. At first, I thought, “Lord, hospice?” Then I heard his still voice say, “Yes.”

Since joining the team, I understand why. Hospice is one of the most overlooked opportunities to love and minister to people at one of the most transitional points of their lives. I am honored to serve and encourage them as they prepare for eternity. Working for Gentle Shepherd has been a blessing to me, and I love the culture of our team. We “Live to Give!”

In addition to serving as one of our Lynchburg chaplains, Bob has over 25 years of experience as a pastor, missionary, disciple-maker, and church planter. Bob now gives fatherly leadership to multiple disciples, ministries, and churches on two continents. He is married to Lori Leek, a Shepherd at Liberty University. Together, they have an international ministry mentoring the next generation of leaders for Christ. Bob still ministers locally and travels internationally, visiting his sons and daughters in the faith.

Hospice Chaplain – Lynchburg

Brian Taylor

Joined: 2023

“In 2019, my father went on hospice services. That was the only experience I had ever had with hospice prior to coming to Gentle Shepherd. I was drawn to work here because of that experience. I saw the impact of having a man of God come to my father and talk to him about Jesus. As a result, my father ended up coming to know the Lord on his deathbed. This made a strong impression on me and inspired me to want to provide this kind of spiritual support to others at the end of life.”

Brian came to us with considerable experience in ministry gleaned while studying at Liberty University. He lives in Lynchburg with his wife, Katie, and a puppy, Kiki, and enjoys spending time outside rock climbing. He is dedicated to serving others and enjoys doing so literally, often inviting friends over and cooking for them.

Director of Volunteer Services and Bereavement

Terry Dowdy

Joined: November 2011

“Gentle Shepherd Hospice represents an opportunity for a second career for me. I spent most of my career in the accounting field until I started volunteering with Gentle Shepherd Hospice and just fell in love with this mission. Three months later, I came on board as Director of Volunteers after several years I started working in bereavement as well.

This position has been a great blessing that has truly changed my life. I feel blessed every day to do the work I do and be a part of such a wonderful team. Every day I am able to pray with our staff, our patients, their families and our volunteers. It is such a blessing to watch as our staff take care of our patients and their families with love, kindness, and compassion. Gentle Shepherd is Christ centered and Don and Kim Eckenroth and our staff walk that out every day. I love being a part of Gentle Shepherd Hospice.”

Terry lives in Roanoke with her husband Greg, and two greatly adored pugs. She has a son Johnathan. In her spare time, Terry and Greg enjoy kayaking, walking the trails in Roanoke and their church activities.

Hospice Nurse – Roanoke

Pam Casey, LPN

Joined: September 2015

“I started out as an art major, interested in commercial art, but my college didn’t offer that track. So I took a break from school and volunteered through our Mennonite church to spend the next year or so at Elon Home for Children in North Carolina, where I met my husband.

I figured I would be a stay-at-home mom after we married, but my dad insisted that “every woman needs something in her back pocket.” So I decided to become a nurse, working my way through school as a CNA. I came to love geriatrics and worked in long-term care for years before coming here.

Being a hospice nurse has become a calling, a personal ministry. We come into the lives of families when they are most vulnerable and spend a great deal of time supporting them through really difficult times.”

Originally from Ohio, Pam came to us with 31 years of nursing experience. She enjoys spending time with her son, daughter and granddaughter. Her husband, Corwin, has been an ordained minister for 30 years and now serves as pastor at First Baptist Radford where Pam sings in the choir. Pam and Corwin live in Roanoke County with their English Mastiff, Caleb.

Executive Administrator of Patient Care Services & Medical Records

Ashlyn Cook

Joined: 2024

“Prior to coming to Gentle Shepherd, I served in administrative roles where I was responsible for accounts payable and processing medical claims.

My position at Gentle Shepherd has drawn me closer to the care that is provided every day, not only to the patients and their families, but to the staff as well.

I love working here because it feels like a second family. The love and support the staff gives another is what makes the job I have so enjoyable.”

We were delighted when Ashlyn joined us to serve as one of three very important team members in “command central,” the business office. She will most likely be the first voice you hear when you call Gentle Shepherd!

Ashlyn lives in Buchanan with her boyfriend, his parents, their dog, Remington, and the multiple dogs, cats and chickens that roam freely around the property. She enjoys reading, binge-watching movies and TV shows and tending to the various critters that they have.

Certified Nursing Assistant – Roanoke

Timmea Wolfe, CNA

Joined: September 2017

“A family member went on hospice once, so that’s how I became familiar with the services provided. Since then, it was my goal to work in hospice and I truly love it!

I received my CNA certification through a local home care agency and also worked at the Veteran’s Hospital Care Center. It was there that I met one of Gentle Shepherd’s CNAs and the rest is history!

This is an awesome place to work! It has become more like a family than a job to me. I’ve enjoyed transitioning to the office and training in multiple positions so I can best support our team.”

Timmea (Mea) came to us with 10 years of CNA experience. She lives in Northeast Roanoke and has three grown children. In her free time, Mea enjoys fishing, coloring and taking care of her mini zoo.

Hospice Service Representative Team

Mary Bowser

Joined: August 2018

“For many years I prayed that God would lead me to a position with a Christ-centered company. I had been a sales representative in the cellular business for over 20+ years and in 2018 I finally said goodbye to corporate America and relied on God to close one door and open another. And He did!

Every day at Gentle Shepherd Hospice is fulfilling. The ministry is a blessing to me and all those who have been touched by it.

One of the things I love most about working here is that every workday is different for me as I encounter referral sources in various environments. I feel honored to represent Gentle Shepherd Hospice in those that I come into contact with by sharing the mission of this faith- based company.”

Mary lives in Botetourt County with her husband Dan. Mary and Dan are blessed by God with an ever-growing family that includes 1 daughter, 1 son, 1 son in-law, 1 daughter in-law & 2 grandsons. She’s very proud to be called MiMi.

Mary enjoys serving in many capacities at Mill Creek Baptist Church. She’s on the Botetourt Resource Center Board. She and her husband are VT graduates of the class of ’88 and die-hard Hokie fans (remove -and long-time football season ticket holders). They also enjoy spending time with family and friends at the beach, pool and traveling.

Gentle Shepherd is a hospice serving Roanoke and Lynchburg in Virginia.

Called. Experienced. Valued.

We are called and committed to providing exceptional hospice care in a manner that aligns with Gentle Shepherd’s Christ-centered values and mission. Many of us have been working together as a team for years, and even decades, supporting each other in delivering the highest quality of care to our patients and their families.

executive support team

LEADERSHIP

DIRECTORS

Mission advancement

Nurses

CNAS

SUPPORT SERVICES

referral relations